[Richard L]

Possible causes:

1) This could be the start-up timer seeing a downward pulse and reset. You will not be able to see the pulse with a voltmeter becuase it can be a few milli-seconds long. I don't think this is the case,

2) If you hear a relay clicking, it will be the red wire of the grey harness loose 12V momentarily, Check this connection of this red wire, make sure it is not loose. This will also the reset start-up timer. Also check the termination of the grey RJ45 connector, make sure the plastic partition is not distorted.

I would like you to send the controller back to me, I love to find out the source of problem. I will just need one day and I will return it back to you.

Your information is good!