[Richard L]

I have seen this type of posts many times over the years. If someone did not get the right response from a manufacturer, the incrimination soon followed.

A manufacturer is not under any obligation to provide support outside the warranty period, usually runs for 12 months. Outside this period, it is offered at our discretion. This is one rare case I invoked my right not to proceed beyond this stage.

I like to be clear, the title "Customer Service Warning" is incorrect. The poster is not a customer of ours.