What has happened to CS

[Akumazeto]

Emails go unanswered for months at a time even when emailing multiple people including usa parts. I understand covid etc but this has been a steady decline since 2018 or so.

I don't need tech help per say but I emailed about parts and entire system orders and I have bought 5 systems over the years from ERL and 3 from Howererton when he was the stateside vendor before shit hit the fan on that alliance.

[Akumazeto]

WEll now I do need help as my pcb will restart over and over and power cycle if ambient temps get around 80f. Unit is installed under my kick panel in r53.

[5mall5nail5]

Concerning - I am in the market for an addition W/I system

[Richard L]

So sorry, been working on new products.
What support would you like?